If you want to cancel your contract and request a refund within the first 30 days, we need the completed money-back guarantee form. We ask you to fill this out and return it to us as soon as possible. You can download the form here: PDF
The money-back guarantee is not granted for domain names, SSL certificates and activation fees and fees of the respective partner companies (credit card, PayPal, etc.). Furthermore, all online backup accounts, vServers as well as root, business and managed server offers are also excluded. The Website Creator is also not granted a right of withdrawal, as it can be tested without obligation via the online demo.