What is SRS and how can I activate it?
The abbreviation SRS stands for Sender Rewrite Scheme and is used when forwarding e-mails. This adjusts the sender address of...
FAQ & Support
General information
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Does the mail server provide SSL mail encryption?
SSL mail encryption is included in all offers. Thus, all emails but also the login information to the mail server... -
Is there a send limit on the mail server?
To protect you and other customers on the same system from unpleasant surprises, the following limits exist: This protection mechanism... -
Is a mail server included in the hosting?
Our hosting products (web hosting, managed hosting, reseller web hosting and vPower) include a dedicated mail server. You can create... -
Can I enable automatic email replies or an autoresponder?
In the hosting account’s Control Panel you can set up automatic replies for your email accounts. So you can e.g.... -
Is there a spam filter and blacklist protection?
Thanks to a sophisticated spam filter system, we protect you from spam and viruses in the best possible way. The... -
Email certificate does not match
If you receive this or a similar message when setting up your email address on a client (PC/smartphone/tablet), this can... -
phishing
You keep hearing about phishing emails that are in circulation are. For this reason, we want to briefly explain what... -
How to set up email address on iPhone?
If you haven’t already created an email address, you can do so in How do I create an email address?... -
How do I set up the email address in Apple Mail?
If you haven’t already created an email address, you can do so in How do I create an email address?... -
How do I set up the email address in Thunderbird?
Here we explain how to set up your emails in Thunderbird.If you haven’t already created an email address, you can... -
How do I get to my webmail?
It depends on which control panel is used on the server where you created your email address. -
Are backups created by hosttech?
We create an automatic full backup of all files from our hosting servers every 24 hours. This is available for... -
How do I activate the spam filter?
Spam filters are automatically activated on our hosting servers.We have a central system that takes over the function for all... -
What does the SPF entry have to look like?
How exactly the SPF entry has to look like always depends on how you use the email service. What SPF... -
What is SPF?
An SPF (Sender Policy Framework) entry for your domain helps a server that should receive mail from your domain decide...