How can I have my account adjusted to a current offer?
It all depends on what product you currently have. Select the appropriate product below and follow the instructions. In other...
FAQ & Support
Hosting
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Why is my account still blocked despite the invoice being paid?
There can be various reasons for this. If you paid by bank transfer, it may take a few days for... -
How do I use SSH on my shared hosting server?
This FAQ explains how to enable and use SSH. Please note that SSH is only available for shared hosting plans starting with the L plan and must be purchased as an add-on. -
Plesk Site Importer and Mail Importer
Migrate your website and email with ease using Plesk's built-in import tool. -
Migrating from Shared Hosting to a Virtual Server (with Plesk)
In this guide, you’ll learn step by step how to safely migrate your website from shared hosting to a vServer with Plesk. From the required login credentials and the correct settings to importing web data, databases, and emails—everything is explained clearly. Finally, we’ll show you how to test your website, adjust the DNS settings, and install the SSL certificate. -
How can I create a backup?
You can create or import a backup in various ways: -
How do I make my WordPress site accessible under my domain without /wordpress?
With the automatic WordPress installation via Plesk, WordPress is installed in the /wordpress subdirectory by default. However, to make your WordPress site directly accessible under your domain - i.e. without /wordpress at the end - you can find instructions here on how to move the data from the /wordpress directory to the main /httpdocs directory. -
Why is my WordPress slow?
We recommend Hosting L or WordPress Hosting for WordPress, but the following tips can also help with smaller hosting. -
Which caching plugin should I use on the WP hosting?
Please only use the LiteSpeed Cache Plugin (LSCWP). This plugin is activated on the server side and ensures a massive increase in the speed of your WordPress website. -
How do I use a WP hosting and an additional hosting for the mail function?
Our WordPress hostings do not have an email function and therefore you cannot use your own email addresses on the hosting. This is stated in the product description. -
What is the purpose of the option “Add this domain to the account, but do not register it with hosttech/transfer it to hosttech”?
This option can be used if a domain is only to be installed in the web hosting without initiating the... -
How can I deactivate the Authenticator or switch to a new device?
Do you have a new smartphone and want to use your Authenticator again? Here is a description of how to proceed.